Well the micro-transactions themselfe are not a good component (from player sight), but the company has to earn some money for the game.
The so called Capsule-Shop, imho, is a good component. There are also capsules you can buy with in-game-money, so also non-premium-players can try their luck (just with different weapons).
The game was pretty balanced, the weapons you can get with premium-capsules are usualy just modified versions of normal weapons. They use to have a special skin (for example X-Mas Skin) and sligthly better stats (recoil, firing speed…) then thir normal counterparts. Also, some of them have an additional feature like a silencer, but they are not to overpowered.
But there are some exceptions:
- The mele-weapons: The only way to get permanent melee weapons are premium capsules. There are a few you can “rent” with in-game-money, but they are pretty expensive
- The VIP-Weapons: Some time ago they started adding VIP-Weapons. You can buy them directly, without having luck. They cost about 70€ and are a bit overpowered.
I am sure, that the micro-transactions/the capsule shop makes the game better-funded, but it does not seem to make the game better developed and balanced. It seems, that new updates contain only new VIP/Premium-Capsule weapons and a few maps…
But the biggest problem are stil the hackers. A free-game attracts hackers, as they don’t lose anything, when they are detected.
So i guess they should work on anti-hack-tools instead of adding premium-content, but they don’t seem to do that