[quote]why is it i keep having to ask that… I spend the effort adding a log to try and narrow problems down and I just keep being told ‘it doesn’t work’.
[/quote]
You want a list? ;D
[] How the heck is a user supposed to know there is a logfile, unless they carefully read everyone else’s problems in this thread
[] Where the heck is it, especially with webstart?
[] webstart actually has it’s own logfile, but you have to turn it on globally so you keep it off all the time until you need it, then turn it on for one run
[] …and, on the specific occasion above, I was only at the machine for 15 minutes, and didn’t have a net connection until I’d left the machine 
NB: item no.1 is no criticism (except of the users, who tend to be lazy and not look). But the expectation of users is that a given game doesn’t have a logfile (because most don’t), so they don’t even think of it. Or, like with me, it goes in one ear and out the other without me noticing.
The sad reality is that if you want everyone to send you the logfile, especially with a JWS game, you have to popup a message which says “if it breaks, send file: … to me along with a description of the problem”.
Works fine locally so I’ll take a look at my webstart script.