I think we already ruled out connectivity problems, as I can download the files just fine from a browser. Hence I don’t see how a traceroute could help, it’s obviously a problem in GetDown.
But it’s a problem that only happens in your environment. There must be something with your setup or connection that getdown has troubles with. You’ve said before that it gets 1 file ok and fails on the next. So rerunning it gets there eventually. This makes me wonder if it is reusing the http connection for subsequent files. Ideally we need to try that. I could knock up a quick test app for that to see if it is the problem.
Endolf
You only had a handful of downloaders. To claim that it is a one person problem is a little far fetched. There is nothing wrong with my connection. GetDown is the only app that has connectivity problems, as I can download everything else just fine, even multi gigabyte files without a hickup.
As said before, it stops downloading a file halfway, even during the first download, so potentially reusing the connection is irrelevant.
Sorry, it wasn’t a personal attach, what I meant was, out of the people who have tested it, it only happens in your environment. Also, getdown is used by three rings in their apps, and by at least one other person on jgo, it can’t be a general getdown issue otherwise it would work for far less people. That narrows it down to something about the combination of your end, my server end, something in between and getdown, the combination is the problem, as I already know what’s on my server end, and I have the source for getdown, the unknown to me is your end and what’s in between. It might be that there is a problem with the combination of my server and your ISP, I have no idea, an with no data it’s impossible to tell or fix. At this point with no more data I only have 2 options, ignore this one (for now) problem and hope it goes away or is unique to you, or change servers (I already pay for this one) and just hide the issue, not that it’s certain to solve it as we don’t know what the problem is yet.
[quote]As said before, it stops downloading a file halfway, even during the first download, so potentially reusing the connection is irrelevant.
[/quote]
Ok, I misunderstood your previous comments then, I thought it got the first file ok each time, but always failed on the second.
I’ve still no idea what the issue is. I’ve posted on JGO, Ardor3d, facebook, twitter and people at work have tried, while I agree this is still a small number, and I don’t know what countries/ISP everyone has tried from, I’ve only had 2 reports of the application failing, this one, and a fail from a family member where the game demo itself fails, I’ve yet to get any data from them too, so again, I can’t fix it, but it’s certainly a different problem.
I do appreciate help in trying to locate this issue, but with no data it’s very difficult to narrow it down. My current theory is that no one part of the system is at fault, it’s a combination that is highlighting an issue in 1 part, I’d like to find and fix the issue rather than just work round it.
Endolf